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Airport

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1. What are the current fuel prices?

100 LL $4.20/gallon
Jet A $3.00/gallon Visit site

2. What fuel is available?

24-7 card lock 100LL & Jey A fuel is available at the field – most major credit cards accepted. Call Delano Municipal Airport at (661) 721-3338 for current fuel prices.

3. Are hangars available to rent and what are the rates?

P-A-Ports - $105.73/mo
Shelters - $52.87/mo
Commercial Hangars - $105.73 to $157.42/mo
Cloverleaf Hangars - $105.73
Call Delano Municipal Airport at (661)721-3338 for hangar availability.

4. Do you have any office space available?

No

5. What is that airplane doing over my house?

Typically, any aircraft that is maneuvering, or perceived to be maneuvering, in an unnatural or unordinary manner is believed to be unsafe. This raises concerns from persons on the ground. In reality, most aircraft operation is quite safe and legal. Airplanes are required to maintain 500 feet of distance—either above or horizontally from any persons or structures in sparsely population areas. In densely populated areas, the required distance is 1000 feet. Helicopters are allowed to operate with less clearance.

It is rare that the noise generated from one aircraft overflight would exceed the legal noise limits for an area; however, accumulated overflight noise may become an annoyance. In these cases, the airport may be notified and an attempt will be made to identify the aircraft.

6. Can I learn to fly?

We currently have no flight insortuctors available - call Bakersfield Meadows Field for information (661)399-6191

7. If I buy property next to the airport, what can I build on it?

The City general plan and zoning map provide for building allowances within city limits. The Airport Master Plan identifies compatible land uses for all areas within the immediate vicinity of the airport including those outside City limits. It outlines the requirements for construction, the allowable densities for building and people in specific areas, and the types of uses that are compatible with airport operations, noise and safety concerns.

8. What is an Avigation Easement?

An Avigation Easement is a legal document granted by the property owner, signifying that notification was given regarding the airport in the vicinity, that the airport produces noise and annoyances and that it is accepted. The easement is recorded with the County Clerk-Recorder and is attached to a property deed. The easement provides protected airspace and aircraft operating areas above the subject property.

9. How do I lease property on the airport?

There is land available for lease—both aviation and industrial developments, Airport property is not sold. The process begins with a written Letter of Intent to the City. Once the proposal is “first-in-line” for a parcel, the proposal process continues with a Development Application, a Development Plan, and the negotiation process for a long-term lease. A standard lease may be 20 years, possibly with options to renew. Rental rates are based on the fee simple appraised value of the land with annual escalations coupled to CPI. See Lease page for more information.

10. What is the availability of hangars?

Depends on the time of year. Please contact Delano Municipal Airport at (661) 721-3338 to see what hangers are available.

11. Do you have airline service?

No

12. Can I leave my car there?

Long-term parking is available in the terminal parking lot. The City is not responsible for vehicles left in the parking lot. The lot is lighted but not monitored.

13. How do I get to the Airport?

The airport is located at 1212 Airport Drive in the City of Delano. Exit Woollomes Avenue off State Route 99; heading south turn left at Woollomes and proceed into theairport; heading north turn right on Woollomes and head into the airport.

14. What services are available at the Airport?

The Delano Municipal Airport is an uncontrolled airfield offering a 5,651-foot runway and light aviation services and is open to the public. There are twenty-four 100LL & Jet A fuel sales are available by card lock system, and take most major credit cards. The Airport Maintenance Aide sells oil. The Terminal features wi-fi access, a television, computer to download flight plans and an attendant to provide customer service assistance. Enterprise Rent A Car office is approx 2 miles away and they will pick you up. We also have a light airframe and maintenance FBO on site, Diaz Aviation (661)721-9485.

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Building

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1. How much does a building permit cost?

Cost varies upon square footage or valuation.

2. How long does it take to approve submitted plans?

Four to Six weeks. There are three departments that review the plans - Building, Engineering, and Planning.

3. How do I obtain permits for a residential or commercial addition?

Residential projects need 2 sets of builing plans, including floor plans and elevations (side views) with dimensions clearly labeled, a Site Plan that clearly shows distances of the existing and proposed building from property line. Plan check fee is required upon submittal of plans.

Commercial Projects need 5 sets of builind plans, 2 sets of structural calculations or Title 24. Plan check fee is required upon submittal of plans.

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Code Enforcement

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1. If I suspect a violation, how do I get it resolved or report it?

You may make contact with the property owner directly and request that he resolve the violation, or you may report violations of the above codes to the Code Enforcement Officer by calling (661) 720-3324,or by emailing your complaint to the email found at the bottom of this section. When submitting a complaint, the reporting party must include their name and phone number, as anonymous complaints will take longer to be processed. When processing a complaint, we do not provide the violator with the information about who reported the alleged violation. Additional information which must be provided is a description of what the alleged violation is, the location of the violation including the nearest cross-street and any other pertinent information which may be helpful. Email the Code Enforcement Officer

2. Will the City of Delano resolve the dispute between my landlord and me?

The City of Delano is not a referee for tenant-landlord disputes. Generally these disputes are best resolved between the renter and property owner. The General Rule for maintenance of rented properties as presented by the State of California Department of Consumer Affairs is: "When a landlord rents an apartment or a house to a tenant (renter), the rented property must be fit to live in. In other words, the rented property must be "habitable." During the time that the property is being rented, the landlord must do maintenance work and make repairs which are necessary to keep it habitable. However, the landlord is not responsible to the tenant for repairing damage caused by the tenant, or the tenant's guest, children or pets."
For information about your rights and suggestions on ways to resolve housing complaints between tenants and landlords, the State of California, Department of Consumer Affairs, 400 R Street, Suite 3090 Sacramento CA 95814-6200 (800) 952-5210 has published several guidelines: LT-3, LT-6 and LT-8. .

If you have contacted your landlord and they are unwilling to make the property habitable, within the limits of their responsibility, you can submit a complaint through the City of Delano Building & Safety Code Enforcement Officer.

3. I turned in a complaint last week. Why hasn't Code Enforcement done anything?

Most likely the Code Enforcement Officer has started working with the property owner to resolve the violation. Typically the Code Enforcement Officer will notify the owner that we have received a specific complaint alleging certain violations of the Delano Municipal Code exist on his or her property. We normally request that the property owner respond to us indicating they will resolve the violation in an acceptable time frame, that the violation has been resolved or that the property was not in violation. If the owner chooses not to work with the City of Delano to cooperatively resolve the violation, we begin a more formal legal process which may take an extended time to fully resolve. We request that in most non-hazardous situations that you wait a minimum of 30 days after filing the complaint before checking on the status of a complaint to allow us time to contact the property owner and attempt resolution of the violation.

4. What do I do if I receive a letter?

The first letter you should receive is mailed to you as a courtesy after we have received a complaint. It is intended to merely advise you that a violation of the Delano Municipal Code has been alleged. After receipt of the letter please contact the Code Enforcement Officer assigned the case at your earliest convenience to clear up any of the following:

1. The information in the letter is incorrect.
2. The violation no longer exists.
3. You don't understand some part of the letter.
4. You just need additional time to bring your property into compliance.
5. If you want to talk about your options.

Once the allowable time specified on your first letter has expired, and if you have not contacted the Code Enforcement Officer, an officer will inspect your property to verify the allegations.
If it is determined that the violation does not exist, the case will be closed and no further action will be taken. However, if a violation is found to exist, you will be notified by an "Official Notice To Comply." This notice will state specific code sections for which you are in violation, the remedies available to you, and any fines, charges and/or penalties that you will be assessed.
Please contact the Building & Safety Department as soon as possible. We will be happy to discuss the information outlined in your notice with you and to go over any and all options available to you. Our first priority is to bring violations into compliance through voluntary measures whenever possible.

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Community Services

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1. Where can I find out about special events in Delano?

Answer here

2. How do I register for activities?

answer here

3. Does the City of Delano have facilities available to rent for special occasions?

answer here

4. Where are the parks located in Delano?

Please see our Parks section for more information on our local parks. More...

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Connect CTY

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1. What is the Connect-CTY service?

The Connect-CTY service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the Connect-CTY service, authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system.

2. How does the service work?

Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.

3. What types of messages will be sent using the service?

Any message regarding the safety or welfare of our community would be disseminated using the Connect-CTY service.

Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the city or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.

4. Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?

This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past.

The call-in emergency information line (661)-721-3424, which is activated during an emergency situation, will still be available. Also, our City web site will continue to display important announcements.

5. Is my telephone number included in the notification database?

It is our intention and hope that every residence and commercial facility in our community be included in the notification database. For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number be entered into our database for priority calling.

6. May I use a cell phone as my notification database listing?

Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.

7. What precautions are being taken to protect personal information?

Connect-CTY® is a service of The NTI Group, Inc. (NTI). NTI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. NTI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between NTI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. NTI also retains an external, independent security firm to perform annual security audits.

8. Will there be a way to positively identify incoming calls which are made by the city using the system?

The caller-ID number for calls generated by the Connect-CTY service will be the same as the City Office number: (661)-721-3424. In addition, every message will begin with the same standard announcement: “Hello, this is ______ calling with an important message from the City of City of Delano Police Department”. The message content will follow this standard introduction.

9. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?

For non-residents or owners who reside out of our city, you may provide an additional phone number to be included in our database to contact during certain situations. In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business. Please log onto www.cityofdelano.org/connect to log onto our web portal to add any additional phone lines.

10. If I have provided more than one phone number, when will they be called?

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.

11. My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?

Yes. The area code does not impact whether or not a call is made.

12. How does the Connect-CTY system respond to busy signals or no-answer situations?

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.

13. I am receiving city notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?

Yes. Please visit www.cityofdelano.org/connect to modify your number.

14. I was not able to listen to the entire call. Is there a way to repeat the message?

Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

15. I answer the phone but the “Hello” message repeats. It then hangs up,

Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio/television volumes, people talking, or busy traffic noise. When you receive the next call, say “hello” once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.

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Council Information

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1. Who are the current council members?

Liz Morris - Mayor
Ricardo Chavez - Mayor Pro Tem
Grace Vallejo - Council Member
Sam Ramirez - Council Member
Ruben Hill - Council Member

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Delano CCF

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1. What is the visiting schedule for the Delano Community Correctional Facility?

Normal Visiting Schedule
Saturdays & Sundays: 7:30 a.m. – 3:15 p.m.
Inmates may visit only during non-work/training hours except as provided in CCR Section 3045.2.
Holiday Visiting Days (hours are the same as above)
The Department recognizes five major holidays that may or may not be on a regularly scheduled visiting day. The designated visiting holidays are:
1) New Year’s Day
2) Independence Day
3) Labor Day
4) Thanksgiving Day
5) Christmas Day More...

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Finance

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1. Where can a copy of the City’s financial statements or budget be viewed?

A copy of the current financial statements and adopted budget are available at the City Clerk’s office or it can be viewed on the City’s website.

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Finance - Business Licenses

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1. How do I obtain a business license?

You may obtain a Business License Application from the Finance Department. The regular business license application is available for download. Depending on the type of business you will be conducting, you will have to show proof that you are complying with federal, state and county laws. Once you have completed the application turn it back into the Finance Department with copies of the required documentation and the pay the necessary fee. Certain businesses may take as long as four weeks for approval. Once approval has bee obtained it will take an addition two to three weeks to receive your license. Business License Application

2. How much does a Business License cost?

The fee varies for different types of business and is based on your estimated gross receipts from the time you start your business to the end of that calendar year. Please contact our office for the fee.

3. What if my business is home-based?

Every business conducted from a home in the City of Delano must have both a Business License and a Home Occupation Permit. The Home Occupation Permit must be submitted with the Business License Application. The Home Occupation Permit Application may be obtained from the Planning Department. heir number is (661) 721-3340 Business License Application

4. What if I sell my business?

A Business License is not transferable. The license is terminated when business ownership changes. The new owner will be responsible for obtaining his/her own business license

5. When do I renew my license?

All licenses expire December 31st . The renewal forms are mailed out during the first week of January and are due February 1st. You will need to provide your gross receipts for the prior year. If you do not receive your renewal in the mail, please contact our office. Failure to receive a renewal notice does not relieve the business owner of his/her responsibility in renewing the business license nor is it grounds for waiving any penalties due.

6. How do I obtain a Fictitious Business Name?

Contact the Kern County Clerk’s Office at (661) 868-3588. Their address is 1115 Truxtun Avenue, Bakersfield, CA 93301-4639
More...

7. How do I obtain a resale or sales tax permit?

Contact the California State Board of Equalization at (661) 395-2880. Their address is 1800 – 30th Street, Ste 150, Bakersfield, CA 93301.

8. I’m having a private dance. Where do I get a dance permit?

The private dance permit can be obtained from the Police Department. Their address is 1022 12th Ave, Delano. (661) 721-3377

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Finance - Utility Billing

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1. How do I establish a water account?

If you are a homeowner, you will need to bring the following into our office: Proof of ownership (deed, property tax bill or mortgage payment coupon, and $25 for the deposit on the trash container. If you are a renter, bring in your lease or rental agreement. There will also be a deposit if you are renting, however the fee varies. Contact our office for the current fee. In either case, you will need to bring in a valid picture U.S. ID as well as your social security card. Your deposit will be credited towards your account after six months provided your payments are on time.

2. Can I make payment arrangements on my water bill?

Yes. You will need to come into our office and sign up for an extension. We do not take extensions by phone. The deadline to sign up for the extension is the deadline for the delinquent bills. If you do not sign up for an extension and do not pay your bill by the delinquent due date, your services will be shut off. This is stated on the bottom of your delinquent bill.

3. My water was shut off for non-payment. How do I restore service?

Before service can be restored, a $50 reconnection fee plus your full balance must be paid.

4. How do I get a yard sale permit?

Prior to your yard sale, come into our office or print and fill out the application from our website. You are allowed 4 yard sales a year. The first two are $10 and the last two are $30. Please be aware that it is prohibited by law to post notices on utility poles.

5. How do I get a car wash permit?

Pick up an application from our office. These applications must be turned into our office 5 days prior to the car wash date. You have to be sponsored by a non-profit organization. Any business location is entitled to sponsor one car wash every three months.

6. How do I get a dog license?

You must come into our office and bring the certificate of rabies vaccination from your veterinarian. The fee varies.

7. How do I contest a parking ticket or make payment installments?

To make payment installments, you must come into City Hall within 21 days from the violation date and make arrangements. To contest a parking ticket you must go to the Police Department.

8. Questions regarding regular City Refuse Service.

Please call 721-3350.

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GIS

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1. What is GIS?

A geographic information system (GIS) integrates hardware, software, and data for capturing, managing, analyzing, and displaying all forms of geographically referenced information. More...

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Government Buildings

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1. How do I submit a Maintenance Request Form?

You must first select the link for the online form. Then you sign in with your CivicPlus user account. If you do not have an account you can Register as a new user. You then select the Maitnenance Service Request Online Form. Fill out all required fields.

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Information Systems

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1. When I try to log into my work pc it says that there is somebody else logged in and has it locked. How do I gain access to my system?

On the PC's Tower, hold the power button down for at least 10 seconds until the PC powers down. Then turn it back on. You will be able to log in with your own credentials.

2. I sent a document to the printer but it isn't printing. What should I do?

You should open up Printers and Faxes from within Windows. Then open up the printer your're trying to print to. The document may be stuck in the print queue. Delete the job and try to resend it. You may need to restart your printer as well.

3. I logged into my work pc this morning and it seems to be running really slow. What is happeing to the network?

On a weekly and sometimes daily occurence, the System will do maintenance which can include virus scans, windows updates, and other critical tasks. These tasks often occur in the background however, there will be system performance issues. Please try to have patience and let the system perform its fucntions. If there problem persists for more than several hours then report the issue to Technical Support.

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Planning

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1. How do I determine the Zoning and permitted uses of my property?

You should have the street address or the Assessor Parcel Number before calling or visiting the Department. You can find the Assessor Parcel Number by looking at the latest County property tax bill for the lot, or by contacting the Kern County Tax Assessor’s office. Our staff can provide you assistance at our counter. Staff will then provide you the current zoning designation, the permitted uses, development requirements, and any land use restrictions based on the General Plan designation.

2. How do I file plans for new residential or commercial construction?

Please file complete plans at the Community Development Counter. Two sets of plans should be submitted for single family residential and second unit projects.

3. What paperwork do I need to file to get approval for an outdoor event?

You must file an application for a “Special Events Permit” with a $35 filing fee. Please submit a site plan showing the location of the event, access from the street, and parking area. You should also list the proposed dates of the event, including set-up and take-down, and the hours of the event. A signed letter of authorization by the property owner or authorized manage of the site must also be submitted and on file. The City also requires a Certificate of Liability Insurance which lists the City of Delano as an additional insured party.
An outdoor event must take place in a commercial or industrial zone in the City, except for a nonprofit organization such as a school or church. A business license must also be obtained from the City Finance Department if the applicant does not have a current license.

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Police Department

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1. How can I get a copy of my police or traffic report?

You may do so by coming to the Delano Police Department and make such a request. In most instances, there will be a small fee for this report. Traffic accident reports take about 7 business days to complete.

2. Can I send the Chief of Police a compliment about an officer for the services I recieved?

The Chief of Police is happy to accept compliments regarding the high quality of services that the staff of this Department provides. You can mail your compliments to the Police Department, or stop by and give them to a Police Commander, Sergeant, or if the Chief is available, directly to him.

3. What if I feel that I did not like the level of service I recieved, can I comment on such service?

Absolutely! We strive to provide the best quality service. If we did not meet your expectations, please let us know immediately.

4. Does the Police Department have a complaint policy?

Yes. By law, each California law enforcement agency is required to have such a policy. You can obtain a copy of this policy by making your request in writing, in person, or via e-mail.

5. Can I volunteer for the Police Department?

The Delano Police Department enjoys working with volunteers. Currently, we have volunteer Chaplain's, and volunteers working in animal control as well as crime prevention. Contact us if you would like to help.

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Transit Services

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1. What time does the Kern Regional Transit or TCaT bus come?

For more information on Kern Regional Transit, please visit http://www.co.kern.ca.us/roads/kernregionaltransit.asp, or call 1-800-560-1733.

For more information on TCaT, please visit http://www.co.tulare.ca.us/government/rma/trans/transit.asp, or call 1-800-431-9711.

2. How much is the fare for DART?

The DART fare is Adults 19-64 years old is $1.00. Children 0 - 5 are free, Students ages 6-18 years old are 75 cents and seniors over age 64, Medicare card holders, ADA eligible users and persons with disabilities are 50 cents.

3. What time does DART bus service begin?

BLAST service hours are 6:30 am - 5:26 pm, Monday through Friday (Last bus leaves Delano Station at 4:46 pm), and 8:57 am - 4:40 pm, Saturday (Last bus leaves Delano Station at 4:00 pm).

DART does not operate on Sundays or the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Saturday service operates on Dr. Martin Luther King Jr. Day, President's Day, Cesar Chavez Day, Veterans Day, Day after Thanksgiving and Christmas Eve.

4. Can DART bus passes be purchased through the mail ?

Yes, DART bus passes can be purchased through the mail. Forms can be accessed three ways: at our website, call(661)721-3333 and request a form to be mailed to you or ask DART bus driver for the form. DART bus passes can be ordered with a credit card by faxing the order form to (661) 721-2590 or calling (661) 721-2284. To check on the status of the pass order, please call Delano Station at (661) 721-2284.

5. My son, aged 16, needs to ride the bus to and from work, but it’s the summer, can he still obtain a student I.D.?

He can use his past school year I.D. card until he receives a new school I.D. card. Once he turns 19, he will no longer be eligible for the youth/student fare.

6. My child is riding the bus to and from school, how safe is she?

Your child is in good hands. All DART routes are driven by professionally trained bus operators that are trained to handle certain emergency related tasks. Should problems occur on the bus, the bus operators will contact the local authorities for assistance. Our buses are also Safe Places. We assist youth ages 11 to 17 that are in trouble and refer them to the Fresno EOC Youth Santuary for assistance and counseling.

7. My child has after school activities, how often will buses run after normal school hours?

Consult a DART rider’s guide for more details. Typically buses operate every 46 minutes until 5:26 pm. Last buses depart Delano Station at 4:46 pm.

8. Are DART Passes refundable, exchangeable or replaceable?

No, all sales are final. Once a pass is sold, no refunds are given, no exchanges can be made and no pass will be replaced if lost, destroyed or stolen.

9. How can I access Transit Information?

For DART, please call (661) 721-3333 or visit www.cityofdelano.org. Transit Information is available Monday-Friday between 6:30 am and 5:30 pm and Saturday between 8:30 am and 5:00 pm.

10. When are DART Passes available for purchase?

Anytime, Monday-Friday excluding holidays at Delano City Hall Finance Department, 1015 11th Avenue, Delano Station, 1120 Glenwood Street, Delano and Delano Municipal Airport, 1212 Airport Drive, Delano between the hours of 8:00 am and 5:00 pm.

11. Does DART sell tickets books?

DART has a 10-Ride CityPass punch pass. A general fare 10-Ride CityPass cost $10.00. A student 10-Ride CityPass cost $7.50 and a discount 10-Ride CityPass cost $5.00. For Delano Area Dial-A-Ride, a City 10-Ride Pass for general fare passengers cost $17.50, for seniors, persons with disabilities, ADA eligible users $12.50 and for all passengers traveling into the unincorporated County area, the cost is $25.00.

12. Where can I pick up bus schedules and other information for Dial-A-Ride and DART?

Bus schedules, fares and other pertinent transit information are provided online or at Delano Station, Delano Library, Delano City Hall, Delano Police Department, Delano Municipal Airport and many other popular destinations in Delano. You may also call us at (661) 721-3333 or email transportation@delano-ca.org to have information sent to you.

13. Where can I purchase Kern Regional Transit or TCaT tickets?

Kern Regional Transit bus passes and schedules are available by calling 1-800-560-1733 for location information.

TCaT bus passes and schedules are available by calling 1-800-431-9711 for location information.

You can also purchase TCaT and Kern Regional Transit passes and ticket books at Delano Station, 1120 Glenwood Street, Delano, Monday - Friday from 8:00 am to 5:00 pm.

14. Can I use Delano Area Dial-A-Ride?

If you are a senior, have a disability, certified ADA or have a medicare card - you can go anywhere in the Dial-A-Ride service area. If you do not meet the requirements listed above, you can only ride in the service area where there is no DART bus service.

15. Where is Delano Station?

We are located at 1120 Glenwood Street at the corner of 11th Avenue and Glenwood Street next to the Union Pacific Railroad tracks. Look for a clock tower on a building with a green roof.